Privacy Policy

1. Information We Collect

Roof Expert USA operates albuquerquenm.roofexpertusa.com as an emergency voice dispatch platform. When you interact with our website or contact our dispatch center via telephone at (888) 208-4155, we collect necessary contact and property information to facilitate emergency triage. This includes your telephone caller ID, verbal description of damage, street address or neighborhood, and roof characteristics. We do not maintain digital web forms or request sensitive financial data on this website.

2. How We Use Collected Information

Information gathered during emergency calls is used exclusively to route your request to independent third-party roofing contractors registered with the New Mexico Construction Industries Division (NM CID) who serve your local municipal jurisdiction. We do not sell, rent, lease, or trade personal contact information to third-party marketing companies, advertisers, or lead brokers for unrelated commercial solicitations.

3. Telephonic Data & Call Recording

Telephone calls placed to (888) 208-4155 may be recorded and monitored for quality assurance, dispatcher training, and accurate transmission of damage details. By calling our dispatch hotline, you consent to telephonic recording in accordance with applicable New Mexico and federal laws governing communications.

4. Cookies & Website Analytics

Our website uses standard technical server logs and minimal anonymous analytics cookies to monitor system uptime, page load performance, and mobile device usability. These technical cookies do not track personally identifiable browsing histories across third-party websites.

5. New Mexico Consumer Data & Privacy Compliance

We respect consumer privacy rights recognized under New Mexico state statutes and applicable federal laws. New Mexico residents may contact our administrative reference office at 2801 Arizona St NE, Albuquerque, NM 87110 to request details regarding any stored communication logs or request deletion of non-essential call records where permitted by law.

6. Security Measures

We maintain strict administrative, technical, and physical safeguards designed to protect personal customer data collected during emergency triage calls against accidental loss, unauthorized access, destruction, or improper disclosure.

7. Policy Updates

We reserve the right to amend this Privacy Policy periodically to reflect technical or legal modifications. The updated effective date at the top of this document indicates when changes take effect.